FAQ
How do I get a sample, and how long does it take?
Browse our site, choose the products you are interested in and contact us to request samples. A4 swatch cards are provided at no charge — you only cover the courier cost. Samples are sent out as soon as they are confirmed.
How do I confirm an order?
Contact us directly on Alibaba, or email jianglai@changyouleather.com. To process your order quickly, please include:
- Product details: quantity and specification (size, material, pattern, grain)
- Your required delivery date
- Shipping details: company name, address, phone number and destination port
Can products be customised to our requirements?
Yes. We develop products to your specification — please send us the details.
What is the minimum order quantity?
Ready-stock items have no minimum order. For custom development, please contact us.
What is the earliest lead time?
Lead time depends on order quantity. Cut-length orders ship immediately. For bulk orders, under 1,000 yards is normally 7 days, 1,000–10,000 yards is 10 days, and above 10,000 yards is negotiable.
What after-sales support do you provide?
We provide full after-sales support. Any issue that arises during use is resolved promptly.